Frequently Asked Questions
Does your property have on-site maintenance?
An item in a resident's unit needs repair. How do they get help?
Put in a work order through the resident portal.
What happens if a resident is locked out of their apartment?
Dial 301.345.3388 and select the emergency maintenance option.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Changing light bulbs, fixing all appliances, water leaks, heating and cooling issues.
Does your property offer on-site parking?
Is your property parking free or paid?
Is your property pet-friendly?
Do you offer furnished units?
Am I required to purchase renter's insurance?
Is your property smoke-friendly?
How long does it take for an application to be approved?
Up to 24 hours.
What are my options for paying my rent?
Through the resident portal or check/money order.
Which utilities are included in my rent?
Gas, internet/cable, water, sewage & garbage.