Frequently Asked Questions

Does your property have on-site maintenance?


An item in a resident's unit needs repair. How do they get help?

Put in a work order through the resident portal.

What happens if a resident is locked out of their apartment?

Dial 301.345.3388 and select the emergency maintenance option.

What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)

Changing light bulbs, fixing all appliances, water leaks, heating and cooling issues.

Does your property offer on-site parking?


Is your property parking free or paid?


Is your property pet-friendly?


Do you offer furnished units?


Am I required to purchase renter's insurance?


Is your property smoke-friendly?


How long does it take for an application to be approved?

Up to 24 hours. 

What are my options for paying my rent?

Through the resident portal or check/money order.

Which utilities are included in my rent?

Gas, internet/cable, water, sewage & garbage.